Enabling or Disabling the Parent Portal

Modified on Tue, Feb 27 at 10:31 AM

There is a "Master Switch" which turns on or off the entire Parent Access Module on the Parent Access>Setup>Settings>District Settings>General Settings screen.

When the Parent Access Module is "disabled" or turned off, no parent access is available.

Procedure to Enable (Turn on) the Parent Access Module

Go to the Parent Access>Setup>Settings>District Settings>General Settings screen.
Locate the
Select "All Parent Users" to open it for all parents.
Click the SAVE button.

Procedure to Disable (Turn off) the Parent Access Module

Go to the Parent Access>Setup>Settings>District Settings>General Settings screen.
Locate the "Parents module is currently available for" dropdown.
Select "No one"
Click the SAVE button.

Disabled Message
When the parent module has been set up and you temporarily disable it, there is a "temporarily disabled" message that can be displayed.

You control the text of this message with the "Message to display when the module is inactive" field via Parent Access>Setup>Settings>District Settings>General Settings.

Mass Enable/Disable Parent Logins

An alternative to de-activating Parent Access is to disable all users.

This allows you to then enable individual users for testing purposes without granting access to all others until you want to.

You will find this tool on the Parent Access>Maintenance screen:

This function allows you to enable or disable all active Parent logons with a single operation. It is intended to be used at the end of the school year to disable the accounts over the summer or at the start of the school year to re-enable accounts.

IMPORTANT NOTE: If you want to test the parent portal without allowing parents to log in, you do not disable all of the accounts. You can ADMIN MODE by selecting "Administrative Parent Users" in the dropdown. With that option selected, you can log in with a parent portal account that has "Admin Account" checked off.

Parent Module URLs

Parent Access users use a different URL than regular Genesis users. A Parent URL is created for every district at the time your Genesis is installed.

If you do not know what your district's Parent Access URL is, please contact Genesis support and/or enter a help desk ticket with us.

If you are using the Genesis ASP, your Parent Access URL should be: https://parents.cX.genesisedu.net/district/sis. (X = a number such as 1 or 2.)

TIP: Review this article as well for some tips for opening the portal for the new school year.