Enable Forgotten Passwords for Genesis Users

Modified on Tue, Feb 27 at 12:13 PM

Forgotten Passwords


This feature will display a "forgot my password" link as shown in the screen shot below.


When a user clicks on the link; he or she will be asked to provide their email address.

Genesis will then send an e-mail to that user with their Logon ID and password.

Email Settings

E-Mail server integration must be configured and working in order to use this feature.

The screen to configure this is Core>Email.

Refer to the online documentation on that screen for further help.

Enabling the Forgot My Password link.

  1. Go to Setup>Security>Policy screen.
  2. Enable the "Show Forgot my password link on the login page." option in the User Password Complexity Policy area of the screen.
  3. Click the save button

Important Notes

  • Only 1 e-mail every 15 minutes per logon id can be sent.   
    • An entry is made in the user's security audit for each attempt made inside that 15 minutes since the last email was actually sent.
  • If multiple Genesis accounts have the same e-mail address assigned; an e-mail will NOT be sent.
  • If the user is an Active Directory, LDAP enabled user; an e-mail will be sent explaining that Genesis cannot retrieve their password.
  • The feature will not work if the server is storing passwords in the database as encrypted text.   Users will receive an e-mail with a long string of garbage as their password.
  • An entry will be made in the users audit log when a password is requested.

Servers with encrypted passwords in database

If your server is encrypting the passwords in the database; this feature will not work.

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