Genesis & SchoolFi Discussion Forums

In this article:

• Overview
• How to Access the Forums
• How to Subscribe to a Forum
  • Example "New Topic" Email
• How to Submit a new Forum Post/Discussion
• How to Follow or Respond to a Forum Post
  • Following someone else's Forum Post
  • Replying to someone else's Forum Post

Overview

Genesis is now hosting online discussion forums, where customers can post questions to other school districts using Genesis, and receive responses from other schools who may have encountered similar situations. Forums are used only for interfacing with other Genesis and SchoolFi customers. Please do not use forums to contact the Help Desk, as our support does not monitor the discussion forums.

Genesis Forums can be accessed by logging into the Genesis Support Portal (https://support-sis.genesisedu.com)

SchoolFi Forums can be accessed by logging into the SchoolFi Support Portal (https://support-sf.genesisedu.com)

Click into Forums at the top right of the page to start browsing through discussion topics or posting questions!

How to Access the Forums

Click into Forums at the top-right of your window in the support portal. This will take you into the main Forums screen to see the list of discussion categories available:

Note: SchoolFi Forum topics are only available in the SchoolFi Support Portal

How to Subscribe to a Forum

Users can 'follow' a discussion category to receive an update whenever a NEW topic is posted to that forum. To subscribe to these updates, first click into the discussion category you would like to sign up for (ex: 'General Questions'). Then, click Follow just below the category title:

The "Follow" button will change to "Following" when subscribed. Click on Following to unsubscribe.

Example "New Topic" Email

When a new discussion is posted to a Forum you're following, you will receive an email that will appear like this: 

Within this email, you will also have buttons for Reply, Follow Topic, and Turn Off (subscription to forum)

How to Submit a new Forum Post/Discussion

After visiting Forums within your Support Portal, push Post Topic to begin creating a new discussion. Fill out the following form, by typing in your topic title, selecting the most appropriate category in the Post topic in menu:

Then, type the specific message you would like to send to the users. You can include as much detail as necessary, and the screen allows for file attachments, hyperlinks, and screenshots. Images can be copied/pasted directly into the Message field.

Click Save when finished, to submit your post. Your new post will appear under My Topics when first visiting the Forums:

Note: In an effort to keep the Forums organized...
- Only add SIS discussions to the Genesis Support Portal
- Only add SchoolFi discussions to the SchoolFi Support Portal

How to Follow or Respond to a Forum Post

You may have an answer to a question submitted by another customer. Or, you may have the same question yourself, and want to stay updated on the post to see what answers are sent. First, click into the forum category to view the posts (ex: 'General Questions'). Within the category, click into the specific post/topic you would like to work with:

When viewing a discussion, the page will appear like this: 

Replying to someone else's Forum Post

After opening up the post, click Comments (or Click here to add a comment ) to begin adding a comment into a text field. Documents, screenshots, and hyperlinks can be added here as well. Click Post comment when finished.

Following someone else's Forum Post

After opening up the post, click Follow to begin receiving alerts any time a new reply is made to this specific post. You will receive an email for each update on this discussion, and the messages will appear like this:

Clicking Reply will take you back into the discussion post. Here is what your post may look like once there has been comments made:

You do not have to follow your own posts, you will be automatically subscribed to get alerts when you receive a reply.